Refund policy

 Return Merchandise Authorizations (RMA)

  • All returns must be authorized by PRO-CFC prior to return shipment.
  • For authorization, please send an email request to info@pro-cfc.com.
  • Returns must be received by US Cabinet Depot within 30 days of purchase.
  • All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS.
  • No returns on trims, moldings, fillers, & panels.
  • No returns on discontinued cabinet styles.
  • QUALIFYING returns will incur a 20% STOCKING FEE.
  • The customer is responsible for setting up and covering all return shipments.
  • Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT.

 

US Cabinet Depot/PRO-CFC Warranty

  • US Cabinet Depot/PRO-CFC has the final determination of resolution for any manufacturer warranty claims submitted.
  • Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. US Cabinet Depot/PRO-CFC reserves the right to provide alternative products or components as solutions.
  • Freight claims for obvious damage or shortage can only be accepted when indicated on the delivery receipt.
  • Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork noting the damage at the time of delivery.
  • To file a claim for damage or a shortage, please log into our website and use our damage claim module.

 The following must be included to process the claim:

  1. Order number
  2. Buyer’s name
  3. Shipping address for replacements
  4. Brief description of damage or shortage, including item numbers and/or parts
  5. Pictures of the damaged packaging and product are required to be eligible for full
  6. replacement.
  7. Upon receipt of the damage claim, we will review the request within 48 business hours.
  8. Replacements will then be shipped out within 24-48 hours.
  9. Expedited shipping service is NOT available for replacements and/or parts.
  10. All damages must be documented and reported upon opening the boxes.
  11. Missing items must be reported within two weeks from delivery.
  12. Concealed damages must be reported within one month from delivery.
  13. Items that have been assembled and installed cannot be claimed as damaged.
  14. US Cabinet Depot/PRO-CFC cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.